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FAQs





Bugaboo is no longer selling the model I own. Are spare parts and accessories of this model still available?
Accessories for your Bugaboo product will be available for a minimum of 1 year until stock runs out. Please check on line for availability of a specific accessory. Bugaboo can also supply you with spare parts for a limited period of time, with a minimum of two years after the start of the discontinuation.

Can I buy products directly from Bugaboo?
Bugaboo has a list of products available online for purchase only in North America. If the product you are looking for is not available, please contact Bugaboo Customer Service.

Can I get my Bugaboo product repaired?
Bugaboo does not have any repair centers. If you encounter any problems with your Bugaboo products, Bugaboo has a list of spare parts available for purchase. If the part you are looking for is not available online or if you do not know which part you should purchase to solve your problem with your Bugaboo product, please contact Bugaboo Customer Service.

How can I make a warranty claim?
It is advised to have your Bugaboo product registered straight after purchase. Warranty claims will be handled faster when you are already registered. Product registration on our website is the fastest and most secure way to register.

To make a claim, please contact Bugaboo Customer Service. To enable us to address your claim as best as possible, please provide the following information:
- your name and contact details
- your dated proof of purchase (your purchase receipt, or a credit card or bank statement)
- your Bugaboo model and color
- your Bugaboo serial number
- a clear description of the problem and how it arose

In some cases, Bugaboo may ask you to provide pictures or other relevant information that will allow us to assess your claim and provide you with the correct replacement parts.

I am concerned my child will no longer fit in my Bugaboo stroller.
Bugaboo strollers are designed according to safety regulation requirements and to fit newborns up to 17 kg / 37.5 lb.

Is my warranty valid worldwide?
Yes, Bugaboo products are covered by a worldwide warranty of 2 years from your date of purchase. However, Bugaboo products will differ per region due to local regulations. If you need to claim warranty on your Bugaboo product outside of the region where you have purchase your product, Bugaboo will only be able to supply you with a limited number of parts. If the part needs to be provided by the region where you have purchased your Bugaboo product and sent abroad, you might have to pay for the shipping costs.

The sun canopy of my Bugaboo Cameleon does not stay up. How can I fix it?
If the sun canopy of your Bugaboo Cameleon wont stay up, it is most likely due to the fact that the sun canopy clamps are attached wrongly. If you look on the inside of the sun canopy clamps, you will see the letters "L" and "R". These letters refer to your left and right side. Position the stroller so that the child is facing you, and attach the sun canopy clamps to the frame, according to your left "L" and right "R".

What to do if the swivel wheels of my Bugaboo Bee stroller shimmy?
There are several reasons that may cause the swivel wheels of the Bugaboo Bee to shimmy, including driving speed, road surface and the load on the wheel suspension. And although shimmying does not affect the safety of the stroller, we do understand that it might cause an unpleasant driving experience. Therefore, Bugaboo has created a very simple service set which you can order free of charge and place on your Bugaboo Bee swivel wheels to stop them from shimmying. To order, please contact Bugaboo Customer Service.

Where on my Bugaboo product can I find the serial number?
You can find the serial number of your Bugaboo stroller on the middle part of the chassis (7 or 14 digits).

bugaboo bee
bugaboo cameleon and bugaboo frog
bugaboo donkey

Which car seats can I use on which Bugaboo strollers?
Bugaboo offers adapters to attach a variety of car seats to Bugaboo strollers. To see which car seat adapter you need, view our car seat adapter compatibility overview.

Are all Bugaboo accessories compatible with all Bugaboo products?
Some accessories fit all Bugaboo strollers. Bugaboo also offers accessories especially developed for a particular model. Find out which accessories are available for your stroller in the dedicated accessories section of each stroller on this website.

Bugaboo is no longer selling the model I own. Are spare parts and accessories of this model still available?
Accessories for your Bugaboo product will be available for a minimum of 1 year until stock runs out. Please check on line for availability of a specific accessory. Bugaboo can also supply you with spare parts for a limited period of time, with a minimum of two years after the start of the discontinuation.

Can I buy products directly from Bugaboo?
Bugaboo has a list of products available online for purchase only in North America. If the product you are looking for is not available, please contact Bugaboo Customer Service.

Can I remove the wrist strap from the handlebar of my Bugaboo stroller?
The wrist strap is there for the safety of your child. In some countries you are legally required to use it, and Bugaboo recommends you wear it at all times.

From what age can my child use the wheeled board?
Your child should be able to stand and hold on. Whether he or she is ready to use the wheeled board is up to your discretion as a parent. The wheeled board can be used by children up to 20 kg / 44 lb. Never leave your child unattended with the wheeled board.

How do I attach accessories to my Bugaboo stroller?
Most accessories come with a user guide, which shows you how to attach the accessory to your Bugaboo stroller. You can also download the latest version of the user guide you need.

How do I best protect my child against the sun while riding in a Bugaboo stroller?
The breezy sun canopy provides extra protection and ventilation during warm weather days. Its silver fabric offers UPF 50+ sun protection while the fine mesh allows for cool breezes. By combining it with the sun shade and the parasol your child will have optimal protection. However, as a parent you remain responsible for the sun exposure of your child. Bugaboo recommends that you take other sun-protective measures such as sunscreen and protective clothing.

I am concerned my child will no longer fit in my Bugaboo stroller.
Bugaboo strollers are designed according to safety regulation requirements and to fit newborns up to 17 kg / 37.5 lb.

I want to take my Bugaboo stroller on a plane. Is it easy to travel with?
Most airlines will allow you to drive your child in his or her Bugaboo stroller to the gate. There, you can fold it into its most compact and easy-to-handle size. The airline staff will place the stroller in the general luggage compartment of the plane and will deliver it to you as you exit the plane at the end of your flight. Please contact your airline for specific information. If you need to know the folded size of the stroller, please visit the compare page.

However, Bugaboo recommends using the transport bag for extra protection and checking in the stroller as odd size luggage. This minimizes the chance of damage to your Bugaboo stroller.

Your warranty is not valid for damage sustained during air travel, with or without the transport bag.

Until what age will my child fit into a Bugaboo stroller?
Whether a Bugaboo stroller is still suitable for your child is determined by his or her weight, not his or her age. Bugaboo strollers are safe for children weighing up to 17 kg / 37.5 lb.

Where are the Bugaboo products manufactured?
All Bugaboo products are designed in the Netherlends and manufactured in our own factory in China, where we have full control over the quality and durability of our products.

Where on my Bugaboo product can I find the serial number?
You can find the serial number of your Bugaboo stroller on the middle part of the chassis (7 or 14 digits).

bugaboo bee
bugaboo cameleon and bugaboo frog
bugaboo donkey

Which car seats can I use on which Bugaboo strollers?
Bugaboo offers adapters to attach a variety of car seats to Bugaboo strollers. To see which car seat adapter you need, view our car seat adapter compatibility overview.

Why is my Bugaboo stroller no longer available?
Bugaboo wants to offer innovative products. Innovation is paramount to Bugaboo, this means product updates are ongoing. While functions are added and product improvements are made, other products might loose their added value within the Bugaboo product portfolio.

Why is the Bugaboo Donkey a side by side double stroller instead of a tandem stroller?
By placing the children next to each other, the Bugaboo Donkey allows for excellent maneuverability, even while carrying two children. Each child has the comfort of a full size bassinet and seat with the Bugaboo functionalities of reclining and reversing. This way both children are treated equally and have the same opportunities to explore the world.

Bugaboo is no longer selling the model I own. Are spare parts and accessories of this model still available?
Accessories for your Bugaboo product will be available for a minimum of 1 year until stock runs out. Please check on line for availability of a specific accessory. Bugaboo can also supply you with spare parts for a limited period of time, with a minimum of two years after the start of the discontinuation.

Can I get my Bugaboo product repaired?
Bugaboo does not have any repair centers. If you encounter any problems with your Bugaboo products, Bugaboo has a list of spare parts available for purchase. If the part you are looking for is not available online or if you do not know which part you should purchase to solve your problem with your Bugaboo product, please contact Bugaboo Customer Service.

Can I replace the broken brake cable on my Bugaboo Cameleon?
If your Bugaboo Cameleon has the wing nuts in the handlebar (image), there is an available service set to replace the broken brake cable. Depending on your warranty conditions, this service set may be free of charge. For more details, please contact your retailer.
If your Bugaboo Cameleon does not have the wing nuts in the handlebar, there is unfortunately no service set available yet and the entire chassis needs to be replaced in order to fix this issue. Depending on your warranty conditions, the new chassis may be free of charge. For more details, please contact your retailer.

Can I wash the fabrics of my Bugaboo product?
Most fabrics used in Bugaboo products are machine-washable, but there are exceptions, such as the new breezy sun canopy, so always check the washing label on the fabric for detailed washing instructions. Be aware when Velcro straps are attached to the fabric, to close them before washing.

How can I best use the aerated inlay in the Bugaboo Cameleon?
The mattress has an aerated inlay that creates a breathable layer of air between the different materials. It is suitable for children weighing up to 9 kg / 19.8 lb.

Using the aerated inlay
The user guide of the Bugaboo Cameleon shows you how to add the inlay to the mattress and use it. You can also download the latest version of the user guide.

Care of the aerated inlay
You can machine-wash the inlay at a temperature of no more than 60°C. If you take care of the inlay, it will keep its breathable characteristics for a few years, so you can use it for your next child as well.

Good to know
You can use an extra blanket for additional comfort, but this will diminish the air circulation. We recommend using covers or layers that let the air circulate as freely as possible.

How can I clean my Bugaboo stroller?
Clean the chassis with a soft towel and lukewarm water and wipe off any remaining water with a dry cloth. Use a soft brush to clean sand from the mechanisms and sliding tubes of the frame. You can use a lubricate (like WD40) on the brake system to prevent your Bugaboo stroller from squeaking and to facilitate a smoother ride. To clean the foam on the handlebar, please use a sponge, warm water and liquid soap and gently rub the area that needs to be cleaned. Wipe clean any soap residue left on the metal part of the handlebar.

How can I make a warranty claim?
It is advised to have your Bugaboo product registered straight after purchase. Warranty claims will be handled faster when you are already registered. Product registration on our website is the fastest and most secure way to register.

To make a claim, please contact Bugaboo Customer Service. To enable us to address your claim as best as possible, please provide the following information:
- your name and contact details
- your dated proof of purchase (your purchase receipt, or a credit card or bank statement)
- your Bugaboo model and color
- your Bugaboo serial number
- a clear description of the problem and how it arose

In some cases, Bugaboo may ask you to provide pictures or other relevant information that will allow us to assess your claim and provide you with the correct replacement parts.

How long is my warranty valid and what does it cover?
Als fabrikant garandeert Bugaboo haar consument dat de producten van de onderneming vrij zijn van materiaal- en fabricagefouten, en dat de producten bij normaal gebruik voor een periode van twee jaar vanaf de aankoop datum in overeenstemming met de bijbehorende handleidingen en technische specificaties probleemloos functioneren. Indien er onverhoopt toch een defect is aan het gekochte Bugaboo product ten tijde van aankoop, dan zal dit kosteloos, volgens de garantievoorwaarden, hersteld worden. De op de producten aangebrachte etiketten met de serienummers mogen onder geen enkele voorwaarde worden verwijderd van het product. Indien het etiket van het product wordt verwijderd, is de garantie niet langer geldig. Voor verdere informatie over onze fabrieksgarantie verwijzen wij u naar de gebruiksaanwijzing van ons product: garantievoorwaarden voor verdere details

Is my warranty valid worldwide?
Yes, Bugaboo products are covered by a worldwide warranty of 2 years from your date of purchase. However, Bugaboo products will differ per region due to local regulations. If you need to claim warranty on your Bugaboo product outside of the region where you have purchase your product, Bugaboo will only be able to supply you with a limited number of parts. If the part needs to be provided by the region where you have purchased your Bugaboo product and sent abroad, you might have to pay for the shipping costs.

My Bugaboo Cameleon is pulling to one side. What can I do to fix it?
If your Bugaboo Cameleon is pulling to one side, we recommend you take off all the load and check if the suspension of the swivel wheels is in the same position. If the suspension is not the same, please adjust it so it is and try the stroller again. If the problem is not fixed, please contact Bugaboo Customer Service for further assistance.

Sometimes I have the impression that the brake on my Bugaboo Bee is not working properly. What should I do?
In some cases, the Bugaboo Bee brake does not work properly. This could be the case with your stroller. We ask that you order via this form a set of Bugaboo Bee brackets that we have developed in order to secure the Bugaboo Bee brake function. You will receive the set of brackets at home within 2 weeks. Until then, we advise you to check the working of the brake by applying it and then trying to move the stroller back and forth.

Is it still safe to use my Bugaboo Bee or should i wait until the brackets are fitted onto the wheels?
The Bugaboo Bee brake does not work properly only in a few cases. We advise that until you have fitted the brackets, to check the working of the brake by applying it and then trying to move the stroller back and forth. If you order a set of brackets, you will receive it within 2 weeks.

I have a Bugaboo Cameleon, should I also order the brackets?
No, the brackets only apply to the Bugaboo Bee. If you have a Bugaboo Cameleon you do not need to order them.

The round white knobs of the seat frame do not work. What can I do?
If the round white knobs of the seat frame do not work anymore, please contact your retailer to order a service set to replace them. Depending on your warranty conditions, this service set may be free of charge.

What can I do if there is something wrong with my Bugaboo product after my warranty has expired?
Bugaboo has a list of spare parts available for purchase. If the part you are looking for is not available online or if you do not know which part you should purchase to solve your problem with your Bugaboo product, please contact Bugaboo Customer Service.

What to do if the swivel wheels of my Bugaboo Bee stroller shimmy?
There are several reasons that may cause the swivel wheels of the Bugaboo Bee to shimmy, including driving speed, road surface and the load on the wheel suspension. And although shimmying does not affect the safety of the stroller, we do understand that it might cause an unpleasant driving experience. Therefore, Bugaboo has created a very simple service set which you can order free of charge and place on your Bugaboo Bee swivel wheels to stop them from shimmying. To order, please contact Bugaboo Customer Service.

Where on my Bugaboo product can I find the serial number?
You can find the serial number of your Bugaboo stroller on the middle part of the chassis (7 or 14 digits).

bugaboo bee
bugaboo cameleon and bugaboo frog
bugaboo donkey

Are all Bugaboo accessories compatible with all Bugaboo products?
Some accessories fit all Bugaboo strollers. Bugaboo also offers accessories especially developed for a particular model. Find out which accessories are available for your stroller in the dedicated accessories section of each stroller on this website.

Can I use the wheeled board with the Bugaboo Donkey?
Yes, you can attach the wheeled board behind the Bugaboo Donkey with the use of a special wheeled board adapter. This way you can even transport 3 children with the Bugaboo Donkey.

Can the accessories of the current Bugaboo Bee model be used in the new Bugaboo Bee?
Accessories are interchangeable with the exception of: the breezy sun canopy, sunshade, footmuff and car seat adapters.

From what age can my child use the wheeled board?
Your child should be able to stand and hold on. Whether he or she is ready to use the wheeled board is up to your discretion as a parent. The wheeled board can be used by children up to 20 kg / 44 lb. Never leave your child unattended with the wheeled board.

How do I attach accessories to my Bugaboo stroller?
Most accessories come with a user guide, which shows you how to attach the accessory to your Bugaboo stroller. You can also download the latest version of the user guide you need.

How do I best protect my child against the sun while riding in a Bugaboo stroller?
The breezy sun canopy provides extra protection and ventilation during warm weather days. Its silver fabric offers UPF 50+ sun protection while the fine mesh allows for cool breezes. By combining it with the sun shade and the parasol your child will have optimal protection. However, as a parent you remain responsible for the sun exposure of your child. Bugaboo recommends that you take other sun-protective measures such as sunscreen and protective clothing.

How do I use the car seat adapters on the stroller?
The car seat adapters enable you to attach your car seat on a Bugaboo stroller. When the car seat is not attached on the stroller, please remove the adapters to avoid any inconvenience or instability of the car seat.

For detailed instructions, please check the user guide which came with the car seat adapters. You can also download the latest version of the user guide.

hoe werkt het zonnescherm op mijn bugaboo?
The silver fabric reflects the sun while the fine mesh allows for cool breezes. The breezy sun canopy has different settings for different needs: * unzip the breezy sun canopy extension for extra ventilation. * pop out the sunshade for extra shade and to keep the bugs away. This innovative new construction creates the most optimal shade solution for your child.

The sun canopy of my Bugaboo Cameleon does not stay up. How can I fix it?
If the sun canopy of your Bugaboo Cameleon won’t stay up, it is most likely due to the fact that the sun canopy clamps are attached wrongly. If you look on the inside of the sun canopy clamps, you will see the letters “L” and “R”. These letters refer to your left and right side. Position the stroller so that the child is facing you, and attach the sun canopy clamps to the frame, according to your left “L” and right “R”.

What is the difference between the old and new wheeled board?
The new wheeled board can be fitted on all Bugaboo strollers. This means it is now also suitable for the Bugaboo Bee and the Bugaboo Donkey (with the use of an adapter). The old wheeled board is only suitable for the Bugaboo Cameleon, Bugaboo Gecko and Bugaboo Frog.

Which car seats can I use on which Bugaboo strollers?
Bugaboo offers adapters to attach a variety of car seats to Bugaboo strollers. To see which car seat adapter you need, view our car seat adapter compatibility overview.

Why are there both elastic loops and a sleeve on the back of the footmuff?
The footmuff fits all Bugaboo strollers. When using the footmuff with the Bugaboo Bee, the elastic loops fasten the footmuff to the seat. When using the footmuff with other Bugaboo strollers, the sleeve is used to attach the footmuff to the stroller seat. For detailed instructions on how to attach the footmuff to your Bugaboo stroller, please refer to the user guide which came along with the product. You can also download the latest version of the user guide.

Why is there no sunshade available for the Bugaboo Bee?
The sunshade is integrated into the new breezy sun canopy solution.

Why should I buy a seat liner?
The reversible and breathable seat liner keeps away unwanted moisture allowing your child to enjoy a more comfortable (additional padding) and dry ride. The seat liner is available in many colors and fits all Bugaboo strollers.

Why would I use the baby cocoon?
The baby cocoon will keep your newborn (0–6 months) comfortable when youre out and about. Place the baby cocoon on top of the fully reclined seat and secure your child with the harness. The fleece fabric is soft against your babys delicate skin; your baby will love the snug feel. The baby cocoon provides cozy warmth in winter, while in summer you can fold the top cover down or even take it off, making it an extra lining to your Bugaboo Bee.

Are all Bugaboo accessories compatible with all Bugaboo products?
Some accessories fit all Bugaboo strollers. Bugaboo also offers accessories especially developed for a particular model. Find out which accessories are available for your stroller in the dedicated accessories section of each stroller on this website.

Can I place the rain cover and the sun canopy on both the bassinet and the seat?
Yes, the rain cover and the sun canopy fit both the bassinet and the seat of your Bugaboo Cameleon.

Can I recline the bassinet, similar to the seat?
Bugaboo does not recommend it. Your child will likely slide down or experience an uncomfortable ride if the bassinet is in a slanted position. If you use this position, Bugaboo cannot be held liable for any incidents.

Can I remove the wrist strap from the handlebar of my Bugaboo stroller?
The wrist strap is there for the safety of your child. In some countries you are legally required to use it, and Bugaboo recommends you wear it at all times.

Can I replace the broken brake cable on my Bugaboo Cameleon?
If your Bugaboo Cameleon has the wing nuts in the handlebar (image), there is an available service set to replace the broken brake cable. Depending on your warranty conditions, this service set may be free of charge. For more details, please contact your retailer.

Can I set the bassinet to a different position, like the seat?
Bugaboo does not recommend it. Your child will likely slide down or experience an uncomfortable ride if the bassinet is in a slanted position. If you use this position, Bugaboo cannot be held liable for any incidents.

Can I use the bassinet in my car?
Bugaboo is aware that in some countries, it is common to use a bassinet in the car. However, the Bugaboo bassinet is not designed for that purpose. Therefore, Bugaboo advises against using it in your car. We advise to use a car seat instead.

How can I best use the aerated inlay in the Bugaboo Cameleon?
The mattress has an aerated inlay that creates a breathable layer of air between the different materials. It is suitable for children weighing up to 9 kg / 19.8 lb.

Using the aerated inlay
The user guide of the Bugaboo Cameleon shows you how to add the inlay to the mattress and use it. You can also download the latest version of the user guide.

Care of the aerated inlay
You can machine-wash the inlay at a temperature of no more than 60ºC. If you take care of the inlay, it will keep its breathable characteristics for a few years, so you can use it for your next child as well.

Good to know
You can use an extra blanket for additional comfort, but this will diminish the air circulation. We recommend using covers or layers that let the air circulate as freely as possible.

How do I attach accessories to my Bugaboo stroller?
Most accessories come with a user guide, which shows you how to attach the accessory to your Bugaboo stroller. You can also download the latest version of the user guide you need.

How do I use the Bugaboo Cameleon?
The user guide that came with your Bugaboo Cameleon shows you how to use and take care of it. You can also download the latest version of the user guide.

I am concerned my child will no longer fit in my Bugaboo stroller.
Bugaboo strollers are designed according to safety regulation requirements and to fit newborns up to 17 kg / 37.5 lb.

I want to take my Bugaboo stroller on a plane. Is it easy to travel with?
Most airlines will allow you to drive your child in his or her Bugaboo stroller to the gate. There, you can fold it into its most compact and easy-to-handle size. The airline staff will place the stroller in the general luggage compartment of the plane and will deliver it to you as you exit the plane at the end of your flight. Please contact your airline for specific information. If you need to know the folded size of the stroller, please visit the compare page.

However, Bugaboo recommends using the transport bag for extra protection and checking in the stroller as odd size luggage. This minimizes the chance of damage to your Bugaboo stroller.

Your warranty is not valid for damage sustained during air travel, with or without the transport bag.

My Bugaboo Cameleon is pulling to one side. What can I do to fix it?
If your Bugaboo Cameleon is pulling to one side, we recommend you take off all the load and check if the suspension of the swivel wheels is in the same position. If the suspension is not the same, please adjust it so it is and try the stroller again. If the problem is not fixed, please contact Bugaboo Customer Service for further assistance.

The round white knobs of the seat frame do not work. What can I do?
If the round white knobs of the seat frame do not work anymore, please contact your retailer to order a service set to replace them. Depending on your warranty conditions, this service set may be free of charge.

The sun canopy of my Bugaboo Cameleon does not stay up. How can I fix it?
If the sun canopy of your Bugaboo Cameleon won’t stay up, it is most likely due to the fact that the sun canopy clamps are attached wrongly. If you look on the inside of the sun canopy clamps, you will see the letters “L” and “R”. These letters refer to your left and right side. Position the stroller so that the child is facing you, and attach the sun canopy clamps to the frame, according to your left “L” and right “R”.

Until what age will my child fit in the Bugaboo Cameleon?
Whether a Bugaboo stroller is still suitable for your child is determined by his or her weight, not age. The Bugaboo Cameleon is safe for children weighing up to 17 kg / 37.5 lb.

When should I switch from using the bassinet to the seat?
The bassinet is not intended for use by children older than 6 months or children who can sit unaided. Bugaboo recommends that you start using the seat when your child can sit unaided, or is older than 6 months.

Why does the Bugaboo Cameleon have adjustable suspension and how do I use it?
The adjustable wheel suspension offers your child ultimate comfort from birth up to 17 kg / 37.5 lb. For instructions, please check the user guide that came with your Bugaboo Cameleon. You can also download the latest version of the user guide.

Why is the bassinet on the Bugaboo Cameleon so low?
When we designed the Bugaboo Cameleon, we wanted it to be lightweight, ergonomic, not too wide and in compliance with all regulations, without making concessions to its stability. With the low bassinet of the Bugaboo Cameleon you enjoy a smooth ride: stable and still highly maneuverable.

Are all Bugaboo accessories compatible with all Bugaboo products?
Some accessories fit all Bugaboo strollers. Bugaboo also offers accessories especially developed for a particular model. Find out which accessories are available for your stroller in the dedicated accessories section of each stroller on this website.

Are parts of the Bugaboo Donkey interchangeable with other Bugaboo strollers?
No, parts of the Bugaboo Donkey are not interchangeable with other Bugaboo strollers. Bugaboo wants to offer innovative products. This means product updates are ongoing and new models are designed with new parts.

Can I fold the Bugaboo Donkey with the bassinet and/or seat attached to the chassis?
Yes, you can fold the Bugaboo Donkey with one or two bassinets attached to the chassis. You can also fold the Bugaboo Donkey with one or two seats attached to the chassis, in either facing world or facing parent position, or a combination of a seat and a bassinet. Make sure to place the seat(s) or bassinet(s) in the folding position, before folding the stroller. For instructions on how to properly fold your stroller, please see the user guide that came with the Bugaboo Donkey. You can also download the latest version of the user guide.

Can I recline the bassinet, similar to the seat?
Bugaboo does not recommend it. Your child will likely slide down or experience an uncomfortable ride if the bassinet is in a slanted position. If you use this position, Bugaboo cannot be held liable for any incidents.

Can I remove the wrist strap from the handlebar of my Bugaboo stroller?
The wrist strap is there for the safety of your child. In some countries you are legally required to use it, and Bugaboo recommends you wear it at all times.

Can I use my car seat with the Bugaboo Donkey?
Yes, you can use your car seat with the Bugaboo Donkey for one child or for twins in group 0. Bugaboo offers adapters to attach a variety of car seats to Bugaboo strollers. Please see an overview of car seats compatible with the car seat adapters for the Bugaboo Donkey.

USA/Canada:
Graco Safeseat
Graco Snugride (22)
Graco Snugride 30
Graco Snugride 32
Graco Snugride 35

Can I use the bassinet in my car?
Bugaboo is aware that in some countries, it is common to use a bassinet in the car. However, the Bugaboo bassinet is not designed for that purpose. Therefore, Bugaboo advises against using it in your car. We advise to use a car seat instead.

Can I use the rain cover and the sun canopy on both the bassinet and the seat?
Yes, the rain cover and the sun canopy fit both the bassinet and the seat of the Bugaboo Donkey.

Can I use the wheeled board with the Bugaboo Donkey?
Yes, you can attach the wheeled board behind the Bugaboo Donkey with the use of a special wheeled board adapter. This way you can even transport 3 children with the Bugaboo Donkey.

How do I attach accessories to my Bugaboo stroller?
Most accessories come with a user guide, which shows you how to attach the accessory to your Bugaboo stroller. You can also download the latest version of the user guide you need.

How does the breezy sun canopy work?
The silver fabric reflects the sun while the fine mesh allows for cool breezes. The breezy sun canopy has different settings for different needs: * unzip the breezy sun canopy extension for extra ventilation. * pop out the sunshade for extra shade and to keep the bugs away. This innovative new construction creates the most optimal shade solution for your child.

hoeeveel kinderen kan ik meenemen in de Bugaboo Donkey?
You can use the Bugaboo Donkey for different family situations: for one child (as a mono stroller), for two children with different ages (as a duo stroller) or for twins (as a twin stroller). If you buy the Bugaboo Donkey as a mono stroller, you can upgrade to a duo stroller, by purchasing an extension set. And of course, you can also add a wheeled board, so you can stroll with as many as 3 children.

How many configurations are possible with the Bugaboo Donkey?
There are 17 configurations possible with the Bugaboo Donkey, which include the use of seat(s), bassinett(s) and car seat(s). See an overview of all configurations.

I can not close the clips after adjusting the height of the handlebar.
If you can not close the handlebar adjustment clips, it means that the handlebar is not in correct position. Always listen for the click sound to verify that the handlebar is positioned correctly and then close the clips.

I find it difficult to downsize the chassis of the Bugaboo Donkey from duo to mono. Can you help?
Always make sure you have unlocked the three adjustment clips on the handlebar, the rear wheel fork and the front wheel fork and pressed the button on the middle tube of the chassis.

If you still feel resistance in the operation to make the chassis smaller, please try this: move to the right side of the stroller (at your left is the handlebar), lift the chassis slightly from the ground resting it on the left front and rear wheels. Unlock the chassis by pressing the button on the middle tube of the chassis with your right hand. Then push the chassis into the ground with your left hand. Watch this video for more details.

I want to take my Bugaboo stroller on a plane. Is it easy to travel with?
Most airlines will allow you to drive your child in his or her Bugaboo stroller to the gate. There, you can fold it into its most compact and easy-to-handle size. The airline staff will place the stroller in the general luggage compartment of the plane and will deliver it to you as you exit the plane at the end of your flight. Please contact your airline for specific information. If you need to know the folded size of the stroller, please visit the compare page.

However, Bugaboo recommends using a transport bag for extra protection and checking in the stroller as odd size luggage. This minimizes the chance of damage to your Bugaboo stroller. Unfortunately at the moment, Bugaboo does not offer a transport bag which fits the Bugaboo Donkey. There are several universal transport bags available in the market which do fit the Bugaboo Donkey.

Your warranty is not valid for damage sustained during air travel, with or without the transport bag.

Should I empty the tires of the Bugaboo Donkey when traveling by airplane?
During the flight, the air pressure in the tires can increase, so as a precaution, Bugaboo recommends to deflate the tires of your Bugaboo Donkey to 1 bar.

The Bugaboo Donkey has air filled tires; what is the optimal tire pressure for a comfortable ride?
The optimal tire pressure depends on the weight of the stroller load - kids and goods and on the driving surface. Bugaboo recommends: 0 to 10 kg - 1 bar, 10 - 30 kg - 1.5 bars, 30 to 50 kg - 2 bars, when driving on hard and flat surfaces. When driving on soft surfaces, like sand, you can slightly increase the tire pressure and on bumpy, brick or stone surfaces, decrease it, for the most comfortable ride.

Until what age will my child fit in the Bugaboo Donkey?
Whether a Bugaboo stroller is still suitable for your child is determined by his or her weight, not age. The Bugaboo Donkey is safe for children weighing up to 17 kg / 37.5 lb per seat.

When should I switch from using the bassinet to the seat?
The bassinet is not intended for use by children older than 6 months or children who can sit unaided. Bugaboo recommends that you start using the seat when your child can sit unaided, or is older than 6 months.

Why does the Bugaboo Donkey have air filled tires, unlike the Bugaboo Bee and Bugaboo Cameleon which have foam filled tires?
All Bugaboo strollers are designed to provide the most comfortable ride. Because the Bugaboo Donkey aims to carry multiple kids and goods, air filled tires are the best option, since they can deal better with the wide load demands of this product. Depending on the weight of the load, the pressure of the air filled tires can be adjusted, so the smoothest ride for each Bugaboo Donkey configuration can be achieved. Finally, the Bugaboo Donkey tires also include an anti-puncture layer, to minimize the chances of getting a flat tire.

Why is the Bugaboo Donkey a side by side double stroller instead of a tandem stroller?
By placing the children next to each other, the Bugaboo Donkey allows for excellent maneuverability, even while carrying two children. Each child has the comfort of a full size bassinet and seat with the Bugaboo functionalities of reclining and reversing. This way both children are treated equally and have the same opportunities to explore the world.

Are all Bugaboo accessories compatible with all Bugaboo products?
Some accessories fit all Bugaboo strollers. Bugaboo also offers accessories especially developed for a particular model. Find out which accessories are available for your stroller in the dedicated accessories section of each stroller on this website.

Bugaboo is no longer selling the model I own. Are spare parts and accessories of this model still available?
Accessories for your Bugaboo product will be available for a minimum of 1 year until stock runs out. Please check on line for availability of a specific accessory. Bugaboo can also supply you with spare parts for a limited period of time, with a minimum of two years after the start of the discontinuation.

Can I place the rain cover and the sun canopy on both the bassinet and the seat?
Yes, the rain cover and the sun canopy fit both the bassinet and the seat of your Bugaboo Cameleon.

Can I recline the bassinet, similar to the seat?
Bugaboo does not recommend it. Your child will likely slide down or experience an uncomfortable ride if the bassinet is in a slanted position. If you use this position, Bugaboo cannot be held liable for any incidents.

Can I remove the wrist strap from the handlebar of my Bugaboo stroller?
The wrist strap is there for the safety of your child. In some countries you are legally required to use it, and Bugaboo recommends you wear it at all times.

Can I set the bassinet to a different position, like the seat?
Bugaboo does not recommend it. Your child will likely slide down or experience an uncomfortable ride if the bassinet is in a slanted position. If you use this position, Bugaboo cannot be held liable for any incidents.

Kan ik de wieg in mijn auto gebruiken?
Bugaboo is aware that in some countries, it is common to use a bassinet in the car. However, the Bugaboo bassinet is not designed for that purpose. Therefore, Bugaboo advises against using it in your car. We advise to use a car seat instead.

How do I attach accessories to my Bugaboo stroller?
Most accessories come with a user guide, which shows you how to attach the accessory to your Bugaboo stroller. You can also download the latest version of the user guide you need.

How do I use the Bugaboo Frog?
The user guide that came with your Bugaboo Frog shows you how to use and take care of your Bugaboo stroller. You can also download the latest version of the user guide.

How do I use the Bugaboo Gecko?
The user guide that came with your Bugaboo Gecko shows you how to use and take care of your Bugaboo stroller. You can also download the latest version of the user guide.

I am concerned my child will no longer fit in my Bugaboo stroller.
Bugaboo strollers are designed according to safety regulation requirements and to fit newborns up to 17 kg / 37.5 lb.

I want to take my Bugaboo stroller on a plane. Is it easy to travel with?
Most airlines will allow you to drive your child in his or her Bugaboo stroller to the gate. There, you can fold it into its most compact and easy-to-handle size. The airline staff will place the stroller in the general luggage compartment of the plane and will deliver it to you as you exit the plane at the end of your flight. Please contact your airline for specific information. If you need to know the folded size of the stroller, please visit the compare page.

However, Bugaboo recommends using the transport bag for extra protection and checking in the stroller as odd size luggage. This minimizes the chance of damage to your Bugaboo stroller.

Your warranty is not valid for damage sustained during air travel, with or without the transport bag.

When should I switch from using the bassinet to the seat?
The bassinet is not intended for use by children older than 6 months or children who can sit unaided. Bugaboo recommends that you start using the seat when your child can sit unaided, or is older than 6 months.

Why is my Bugaboo stroller no longer available?
Bugaboo wants to offer innovative products. Innovation is paramount to Bugaboo, this means product updates are ongoing. While functions are added and product improvements are made, other products might loose their added value within the Bugaboo product portfolio.

There are two different models of the Bugaboo Bee. Please identify yours and click on the matching illustration on the right.

Are all Bugaboo accessories compatible with all Bugaboo products?
Some accessories fit all Bugaboo strollers. Bugaboo also offers accessories especially developed for a particular model. Find out which accessories are available for your stroller in the dedicated accessories section of each stroller on this website.

Are parts of the two Bugaboo Bee models interchangeable (i.e. wheels, sun canopy, etc.)?
No, parts of the two Bugaboo Bee models are not interchangeable. Bugaboo wants to offer innovative products. This means product updates are ongoing and new models are redesigned with new parts, most of which are “invisible” to the user, but integral to the overall function and behavior of the stroller. For this reason, the parts of each Bugaboo Bee model are different and non-interchangeable.

Can I remove the wrist strap from the handlebar of my Bugaboo stroller?
The wrist strap is there for the safety of your child. In some countries you are legally required to use it, and Bugaboo recommends you wear it at all times.

How do I attach accessories to my Bugaboo stroller?
Most accessories come with a user guide, which shows you how to attach the accessory to your Bugaboo stroller. You can also download the latest version of the user guide you need.

How do I reverse the seat of the Bugaboo Bee?
The user guide that came with your Bugaboo Bee shows you how to reverse the seat. In addition, you can also watch this video.

How do I use the Bugaboo Bee?
The user guide that came with your Bugaboo Bee shows you how to use and take care of your Bugaboo stroller. You can also download the latest version of the user guide.

How does the breezy sun canopy work?
The silver fabric reflects the sun while the fine mesh allows for cool breezes. The breezy sun canopy has different settings for different needs: * unzip the breezy sun canopy extension for extra ventilation. * pop out the sunshade for extra shade and to keep the bugs away. This innovative new construction creates the most optimal shade solution for your child.

I am concerned my child will no longer fit in my Bugaboo stroller.
Bugaboo strollers are designed according to safety regulation requirements and to fit newborns up to 17 kg / 37.5 lb.

I can not close the clips after adjusting the height of the handlebar.
If you can not close the handlebar adjustment clips, it means that the handlebar is not in correct position. Always listen for the click sound to verify that the handlebar is positioned correctly and then close the clips.

I want to take my Bugaboo stroller on a plane. Is it easy to travel with?
Most airlines will allow you to drive your child in his or her Bugaboo stroller to the gate. There, you can fold it into its most compact and easy-to-handle size. The airline staff will place the stroller in the general luggage compartment of the plane and will deliver it to you as you exit the plane at the end of your flight. Please contact your airline for specific information. If you need to know the folded size of the stroller, please visit the compare page.

However, Bugaboo recommends using the transport bag for extra protection and checking in the stroller as odd size luggage. This minimizes the chance of damage to your Bugaboo stroller.

Your warranty is not valid for damage sustained during air travel, with or without the transport bag.

Is the Bugaboo Bee suitable for newborns even though is doesnt have a bassinet?
The Bugaboo Bee is a compact yet complete one-piece foldable stroller for newborns up to toddler. The seat of the Bugaboo Bee can recline to a 150 degree angle, complying with safety standards for newborns. The seat has a hard shell and has been designed to offer your child an ergonomic fit. With the baby cocoon, your newborn will enjoy the same comfort as it would in a bassinet.

tot welke leeftijd past mijn kind in de Bugaboo Bee?
Whether a Bugaboo stroller is still suitable for your child is determined by his or her weight, not age. Bugaboo strollers are safe for children weighing up to 17 kg / 37.5 lb.

What is the best stroller position of the Bugaboo Bee for newborns (0 - 6 months)?
Our recommended Bugaboo Bee position for newborns requires the seat to be facing you in the most reclined position, with the backrest fully inserted and the seat rest fully extended. Although not necessary, Bugaboo recommends to use the baby cocoon for ultimate comfort and protection.

What is the best way to carry the Bugaboo Bee when folded?
There are two ways you can best carry the Bugaboo Bee:
1. with the handlebar over your shoulder
2. by turning the stroller to its side and holding on to the frame

What to do if the swivel wheels of my Bugaboo Bee stroller shimmy?
There are several reasons that may cause the swivel wheels of the Bugaboo Bee to shimmy, including driving speed, road surface and the load on the wheel suspension. And although shimmying does not affect the safety of the stroller, we do understand that it might cause an unpleasant driving experience. Therefore, Bugaboo has created a very simple service set which you can order free of charge and place on your Bugaboo Bee swivel wheels to stop them from shimmying. To order, please contact Bugaboo Customer Service.

Why is there no sunshade available for the Bugaboo Bee?
The sunshade is integrated into the new breezy sun canopy solution.

Why would I use the baby cocoon?
The baby cocoon will keep your newborn (0–6 months) comfortable when youre out and about. Place the baby cocoon on top of the fully reclined seat and secure your child with the harness. The fleece fabric is soft against your babys delicate skin; your baby will love the snug feel. The baby cocoon provides cozy warmth in winter, while in summer you can fold the top cover down or even take it off, making it an extra lining to your Bugaboo Bee.

Are all Bugaboo accessories compatible with all Bugaboo products?
Some accessories fit all Bugaboo strollers. Bugaboo also offers accessories especially developed for a particular model. Find out which accessories are available for your stroller in the dedicated accessories section of each stroller on this website.

Are parts of the two Bugaboo Bee models interchangeable (i.e. wheels, sun canopy, etc.)?
No, parts of the two Bugaboo Bee models are not interchangeable. Bugaboo wants to offer innovative products. This means product updates are ongoing and new models are redesigned with new parts, most of which are “invisible” to the user, but integral to the overall function and behavior of the stroller. For this reason, the parts of each Bugaboo Bee model are different and non-interchangeable.

Can I remove the wrist strap from the handlebar of my Bugaboo stroller?
The wrist strap is there for the safety of your child. In some countries you are legally required to use it, and Bugaboo recommends you wear it at all times.

Can the accessories of the current Bugaboo Bee model be used in the new Bugaboo Bee?
Accessories are interchangeable with the exception of: the breezy sun canopy, sunshade, footmuff and car seat adapters.

How do I attach accessories to my Bugaboo stroller?
Most accessories come with a user guide, which shows you how to attach the accessory to your Bugaboo stroller. You can also download the latest version of the user guide you need.

How do I use the Bugaboo Bee?
The user guide that came with your Bugaboo Bee shows you how to use and take care of your Bugaboo stroller. You can also download the latest version of the user guide.

I am concerned my child will no longer fit in my Bugaboo stroller.
Bugaboo strollers are designed according to safety regulation requirements and to fit newborns up to 17 kg / 37.5 lb.

I see that there is a new Bugaboo Bee model, what are the differences between the current and new model (new model was introduced on 04/2010)?
As always, the innovative Bugaboo Bee is compact, easy and nimble suitable from infant to toddler. In addition to some design changes, the new model of the Bugaboo Bee offers: * a height-adjustable backrest which "grows" along with the length of your child. * a redesigned seat with detachable sun canopy (now also available as an accessory). * an improved seat reversing system which makes changing the seat direction even easier.

I want to take my Bugaboo stroller on a plane. Is it easy to travel with?
Most airlines will allow you to drive your child in his or her Bugaboo stroller to the gate. There, you can fold it into its most compact and easy-to-handle size. The airline staff will place the stroller in the general luggage compartment of the plane and will deliver it to you as you exit the plane at the end of your flight. Please contact your airline for specific information. If you need to know the folded size of the stroller, please visit the compare page.

However, Bugaboo recommends using the transport bag for extra protection and checking in the stroller as odd size luggage. This minimizes the chance of damage to your Bugaboo stroller.

Your warranty is not valid for damage sustained during air travel, with or without the transport bag.

Is the Bugaboo Bee suitable for newborns even though is doesnt have a bassinet?
The Bugaboo Bee is a compact yet complete one-piece foldable stroller for newborns up to toddler. The seat of the Bugaboo Bee can recline to a 150 degree angle, complying with safety standards for newborns. The seat has a hard shell and has been designed to offer your child an ergonomic fit. With the baby cocoon, your newborn will enjoy the same comfort as it would in a bassinet.

Until what age will my child fit in the Bugaboo Bee?
Whether a Bugaboo stroller is still suitable for your child is determined by his or her weight, not age. Bugaboo strollers are safe for children weighing up to 17 kg / 37.5 lb.

What to do if the swivel wheels of my Bugaboo Bee stroller shimmy?
There are several reasons that may cause the swivel wheels of the Bugaboo Bee to shimmy, including driving speed, road surface and the load on the wheel suspension. And although shimmying does not affect the safety of the stroller, we do understand that it might cause an unpleasant driving experience. Therefore, Bugaboo has created a very simple service set which you can order free of charge and place on your Bugaboo Bee swivel wheels to stop them from shimmying. To order, please contact Bugaboo Customer Service.

Why would I use the baby cocoon?
The baby cocoon will keep your newborn (0–6 months) comfortable when youre out and about. Place the baby cocoon on top of the fully reclined seat and secure your child with the harness. The fleece fabric is soft against your babys delicate skin; your baby will love the snug feel. The baby cocoon provides cozy warmth in winter, while in summer you can fold the top cover down or even take it off, making it an extra lining to your Bugaboo Bee.



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